Shipping Policy

 

 

Terms:

Presently we only ship to Canada and the continental USA.  For all international inquiries please contact us.  All orders for in stock items are fulfilled within 48 hours.  If the processing time is going to be longer we will contact you.

 

Packaging:

Our standard packaging consists of 2” diameter kraft shipping tubes.  All of our packaging products are ethically sourced.  Manufactured in the USA, Canada, or the U.K.

 

Cost:

For orders that fit within our standard packaging the pricing is:

 

Canada: $10

Continental USA: $15

 

For orders that do not fit within our standard packaging a custom shipping quote will be issued.

 

Shipping service standard:

We use Canada Post Xpresspost, and Xpresspost USA.  For approximate delivery times please see the canadapost.ca website.

 

Returns:

Customer satisfaction is extremely important to us. If there is a problem with your purchase, you may return your item for a store credit or refund provided it is in unused, saleable condition. Please contact us in advance so we can approve your return and instruct you on how to proceed. All items must be returned within 30 days of delivery for a refund. Returns made from outside of Canada or past our time guidelines are at our discretion and need to be pre-approved prior to shipping.

 

Return shipping is the responsibility of the purchaser.

 

International returns may be subject to tax and/or duty charges at the Canadian border.  These charges are the sole responsibility of the purchaser.